Customer feedback is of utmost importance. There is no unit to measure this method. We look at several important metrics such as, have you chivvied your monthly / quarterly sales targets but what about knowing if these customers are happy or not? Is customer’s satisfaction impacting your sales, revenue and business growth? It always does and most business conveniently forget to measure it. On the contrary all major business always have a customer feedback system in place.
Vervitude helps you hear the “voice of the customer”. Customer satisfaction surveys, issue resolution feedback, Net promoter score (NPS) are a few insights.
“Customer Service is not a department it is an attitude”.
“It is not the employer who pays the wages. Employers only handle the money. It is the customer who pays the wages.” – Henry Ford